return policy

Return policy

We want you treat your COLD STEEL product with as much care as we develop it! If you aren’t entirely happy with your order, please get in touch with us. We accept returns within 14 days of purchase for a refund or exchange. We will accept a return on COLD STEEL items that are in new condition, unworn, and free of damages. The original labels need to be included and attached to the item.

Return costs

The items return are at the expense and risk of the customer. No refunds or exchanges will be made for items returned without prior communication and agreement. The costs for the return shipment must be carried by the customer.

Returning products

Please contact us at info@coldsteelclo.com. Your item will be refunded only under the following conditions: items need to be in perfect condition, unworn and in its original packaging to ensure it is reusable. We kindly ask you to contact us prior to returning your COLD STEEL product. No refund will be made without prior contact. Returns must be sent to:

COLD STEEL Clo, Rossinistraat 134, 2807 HL Gouda, The Netherlands.

The shipping cost is carried by the customer.

Unreceived refund

Please make sure you check your bank account for the refund before getting in touch with COLD STEEL If your refund has not reached your account, please contact us at info@coldsteelclo.com and we will be happy to help you.